FAQ

Q1: How do I place an order?


The ordering process is simple and straightforward, requiring just four steps:

Select Products: Browse our catalog and add your desired items to the shopping cart.

Fill in Information: Proceed to the checkout page and accurately enter your shipping address and contact details.

Secure Payment: We accept major global credit cards including Visa, Mastercard, American Express, and Discover. All transactions are processed directly through a highly encrypted payment gateway with no complicated redirects.

Order Confirmation: Upon successful payment, you will receive an immediate confirmation email, and we will then process your order for shipment.


Security Guarantee: We use globally recognized PCI-DSS certified platforms and end-to-end encryption technology. This means your credit card information is processed directly through a protected financial channel, and our system does not store any sensitive card data, ensuring 100% security for your payment process.

Q2: Is my payment information secure?


Absolutely secure. Protecting your privacy and financial security is our top priority. We have implemented a dual protection system:

Global Financial-Grade Standards: Our payment platform is PCI-DSS (Payment Card Industry Data Security Standard) certified, meeting the highest global payment data security requirements.

Bank-Level Encryption Technology: With SSL/TLS end-to-end encryption, sensitive data such as your credit card number and billing address is encrypted in real time during transmission. Even our backend staff cannot view your private card information, ensuring a worry-free shopping experience.



 Order Shipping & Delivery Time (US Direct Shipping Advantage)


Q3: Where is my order shipped from? How long will it take to arrive?


All our products are shipped directly from our USA Warehouse, ensuring quality control and processing efficiency.

Order Processing: After order confirmation (usually within 12 hours of successful payment), we will complete sorting and hand over to the logistics company within 2 business days.

Estimated Delivery Time:

Domestic US Orders: Enjoy expedited shipping with a standard delivery time of 3-5 business days.

International Orders: Typically 7-15 business days, depending on the destination distance and local logistics speed.




 Tariffs & Import Duties (All-Inclusive Worry-Free Service)


Q4: Do I need to pay additional tariffs or import duties upon receipt?


Absolutely not. To make your cross-border shopping as smooth as local shopping, we implement an "all-inclusive" pricing policy:

All Taxes Included: The total amount you pay on the checkout page includes product costs, international shipping fees, and any import tariffs and value-added tax (VAT) applicable in the destination country.

Zero Hidden Fees: Upon arrival of the package, you do not need to pay any additional fees to customs or the courier company. We handle all customs clearance and tax payment procedures in full.

Worry-Free Receipt: Since we have prepaid all relevant taxes, your package will clear customs more smoothly, truly achieving "what you see is what you get".



Order Tracking & After-Sales Service


Q5: How can I track my order's shipping status in real time?


We provide fully transparent real-time tracking services:

Account Inquiry: You can log in to your account at any time and check the real-time logistics status in the "Order History" section.

Official Tracking: Use the tracking number to check the specific location and estimated delivery date of your package on the official websites of carriers such as UPS, DHL, and FedEx.