Refund policy

Thank you for your support and trust. Your satisfaction is our only pursuit. If you are not completely satisfied with the items you received, we are always here to assist you.

We offer a 30-day return guarantee starting from the date of receipt (based on the logistics sign-off date).

Return Conditions: The item must remain in its original condition, unwashed and undamaged, with all original tags intact and unaltered.

Damaged, Defective or Incorrect Items

Please inspect your package immediately upon receipt. If you encounter any of the following issues, contact us within 48 hours:

The item was damaged during shipping;

The item received does not match your order (incorrect item shipped);

The item has manufacturing defects.

Solution: We will cover the full cost of return shipping for such cases, and arrange for an expedited replacement or a full refund for you.

To ensure efficient refund processing, do not return the item directly without prior communication:

Contact Customer Service: Send an email to our official email address monolivingservice@outlook.com, providing your order number and reason for return (please attach clear photos if it is a quality issue);

Obtain Authorization: Our team will review your request within 24 hours and send you a Return Merchandise Authorization (RMA) and detailed instructions;

Arrange Pickup: For eligible returns, we will provide a prepaid shipping label or coordinate a logistics pickup for you, with no return shipping cost to you;

Ship the Package: Properly package the item and hand it over to the courier.

Inspection Timeframe: We will complete a quality inspection within 3-5 business days after receiving the returned item;

Refund Method: Once approved, the refund will be automatically processed back to your original payment account;

Processing Time: Refunds typically take 10 business days to reflect in your account. If you have not received it after 15 business days, please contact your card issuer or reach out to us for a transaction reference number.

Contact Us

If you have any questions regarding returns or refunds, please feel free to get support through the following channels:

Official Customer Service Email: monolivingservice@outlook.com

Response Commitment: We promise to respond within 24 hours on all business days.