Shipping policy

Thank you for your support and trust. To ensure a smooth and transparent shopping experience, please carefully review the following details regarding order processing, shipping times, and fees.

Shipping Origin & Processing Time

Shipping Source: All orders are shipped from our logistics center in the USA to ensure product quality.

Processing Period: Orders will be reviewed and scheduled for shipment within 1-2 business days after placement (no shipments on Saturdays, Sundays, or U.S. legal holidays).

Domestic Shipping (U.S. Orders)

To ensure your order is delivered as quickly as possible, we have established close partnerships with top U.S. logistics carriers (including but not limited to UPS, FedEx, and USPS).

Smart Delivery Matching: Our system will automatically match the optimal shipping channel for you based on your delivery address, package weight, and current logistics timeliness.

Standard Delivery Time: Typically 3-5 business days.

Delivery Coverage: Nationwide delivery is supported. Delivery times may be slightly extended for remote areas (such as Alaska, Hawaii) or special shopping peak seasons (such as Black Friday, Christmas).

Transparent Tracking: Regardless of which courier we ultimately choose, you will receive an accurate tracking number and corresponding query portal in the shipping email.

International Shipping (Orders Outside the U.S.)

To provide global customers with an exceptional cross-border logistics experience, we have established in-depth cooperation with DHL, FedEx, UPS, and other top international express service providers worldwide.

Smart Delivery Solution: Our system will automatically match the fastest and most reliable international delivery channel for you based on your destination country, customs clearance policies, and real-time congestion of each route.

Standard Delivery Time: Typically 7-15 business days.

Customs Clearance & Delivery Notes: International shipping times are affected by the customs clearance efficiency, administrative procedures, and local delivery network distribution of the destination country. In rare cases (such as routine customs inspections or extreme weather), delivery times for some regions may be extended to 20 business days.

Full Tracking: Once the package is shipped, you will receive an exclusive tracking number to monitor the cross-border movement of the package in real time, regardless of the carrier.

Tariff & Import Duty Policy

To simplify your shopping process, our shipping policy adopts a DDP (Delivered Duty Paid) all-inclusive model:

Prepaid Taxes: The total amount you pay at checkout includes all import duties and value-added tax (VAT) that may be levied by the destination country.

No Additional Payments: Upon arrival of the package, you do not need to pay any additional customs clearance fees to local customs or courier companies. If the logistics company mistakenly charges you, please contact our customer service promptly.

Order Tracking

We ensure full transparency for every order, allowing you to check the latest package status at any time.

Automatic Email Notification: Once your order is shipped, our system will automatically send a confirmation email containing the tracking number to your registered email: monolivingservice@outlook.com.

Multi-Channel Query: You can directly click the tracking link in the email or enter the number on the official website of the corresponding carrier for inquiry.

Information Synchronization Note: Please note that there is usually a 24-48 hour information delay when logistics carriers scan packages and upload them to the system. If you do not find the status immediately after receiving the number, please try again later.

In-Account Query: You can also log in to our official website at any time to view real-time logistics progress in "Order History".

Risks

Address Accuracy: Please ensure the delivery address you provide is accurate and complete. For delivery failures caused by incorrect addresses, unreachable recipients, etc., re-delivery may incur additional fees.

Damage & Loss: If the package is damaged during transportation or the logistics information has not been updated for a long time (more than 10 days beyond the estimated time), please contact us immediately.

Contact Us

If you have any questions about your order status, or need to apply for a return/exchange or change the shipping waybill, please feel free to contact our official customer service team:

Customer Service Email: monolivingservice@outlook.com

Service Commitment: We promise to respond to all your inquiries within 24 hours.